All tickets booked at the Lawrence Batley Theatre, Huddersfield are subject to standard terms and conditions. When purchasing tickets, you are agreeing to these terms and conditions.
General Ticket information
A transaction fee of £2 is taken per transaction to cover the cost of our booking system. As a courtesy, all transaction fees are waived for Lawrence Batley Theatre members, who pledge £30 a year to support us. More information can be found here. £2 of the ticket price paid for certain shows goes to the Lawrence Batley Theatre building improvement fund.
Tickets are purchased on the basis of one person per seat. For certain events, a Babe-In-Arms ticket may be purchased for a nominal fee. Unless otherwise specified any child under the age of 2 can sit on the lap of an accompanying adult. This does not include the front rows of the tiers for safety reasons.
A limited number of booster seats are available for children on their own seat in the stalls. Booster seats are not permitted in the tiers for safety reasons.
Refunds and Exchanges
All tickets purchased are non-refundable. It is the customer's responsibility to ensure that tickets received are correct at point of purchase. When you receive your tickets, please ensure they match your requirements. If you have any queries, contact us on 01484 430528 or via info@thelbt.org
If your ticket is for a sold-out event, we will attempt to re-sell it on your behalf for an additional transaction fee of £2.
We will exchange tickets for an alternative of the same performance, if we are notified prior to the start time of the ticket to be exchanged. This is only applicable if an alternative date of time is available.
We will refund tickets if the performance has been cancelled. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead.
Concessions and Other Reductions
Where reduced price tickets are available, proof of entitlement is required at the time of purchase and on entry. We reserve the right to charge the standard ticket price where proof cannot be provided.
Persons attending as an Essential Companion are responsible for assisting in the safety of their dependent in the event of an evacuation or other emergency situation. In the event of an emergency evacuation use of a lift is prohibited. It is the customer’s responsibility to ensure that the tickets purchased are appropriate for their physical abilities. Please contact us if you require any advice prior to booking on 01484 430528 or via info@thelbt.org as tickets cannot be refunded.
We do not advise that children under 16 years attend any performance without a responsible adult. We accept no responsibility for any unaccompanied children and reserve the right to refuse entry if the performance is not appropriate for the child.
Terms of Admittance
The time stated on your ticket is the time of the performance. Our bar opens one hour before the performance starts – access to the auditorium is usually 30 minutes before curtain-up. If you arrive after a performance has begun, you may be asked to wait until a suitable break before taking your seats to avoid disturbing fellow audience members and artists – breaks are decided by the production company. Some companies do not allow latecomers, in this case a refund is not available.
Where a customer has purchased a ticket unsuitable for their physical needs, we will always aim to move the patron to the best available seat. If alternative seats are unavailable, we reserve the right to refuse entry and a refund will not be provided.
We uphold a zero-tolerance policy for drunk, disorderly or abusive behaviour. We uphold the Sale of Alcohol Licensing Act 2003 and require ID for those under the age of 25 years. No alcohol or illegal substances may be brought into the venue. Only alcohol purchased from the venue may be consumed onsite. Any patrons who appear inebriated or under the influence of drugs, are unruly, or disrespectful to others will be asked to leave and will not be entitled to a refund.
For the safety and enjoyment of all our patrons, we reserve the right to refuse admission and/or re-admission, or request that a customer leave a performance. We encourage patrons to be mindful of others around them and ask that any child causing a disturbance be taken to a quiet space.
Customers are not permitted to bring animals to the venue, with the exception of guide, assistance, and hearing dogs.
The taking of photographs, videos and sound recordings is not permitted in the auditorium, unless otherwise stated. Where found to breach this you will be asked to delete the material and may be asked to leave at our discretion.
Changes to Advertised Events
Event information and pricing is accurate at the time of publishing. The theatre reserves the right to amend details as required, including performing artists. Performance duration times given are approximate, and the theatre does not hold responsibility for these timings being different than advertised. If you choose to leave of your own accord (for any reason), a refund will not be given.
