Privacy & Cookies

We take your privacy seriously and want you to feel secure when disclosing personal data to us. This policy details information we store on customers and the privacy measures we have in place to protect your data.

What data we keep

The Lawrence Batley Theatre stores information on individuals relating to your purchase with us.

This includes full name, address, email, telephone number and any further information relating to your purchase with us.

Where and how we keep it

We store all customer data on our box office system SRO. This is securely hosted by the provider SeatGeek. We are part of a ticketing consortium with Kirklees Town Halls and Huddersfield Contemporary Music Festival, therefore all customer data is shared between the three organisations.

To find out more about Kirklees Town Halls Privacy Policy click here.

To find out more about Huddersfield Contemporary Music Festival Policy please click here.

How we process your data

If you have said yes to receiving communications from us we may pass your details to a mailing house or email provider so we can contact you directly. This will always be processed securely and only for the use of contacting you about our news and upcoming shows. If you have not said yes we may contact you with information communications about your visit, for example if a show is cancelled.

Preferences

You will have been asked if you would like to receive information from us at your time of purchase but you can also change your preferences at any time by logging on to your account online or calling the Box Office on 01484 430528.

Third Party Data

When booking with us we may ask you if you would like to hear from a specific company (for example Northern Ballet). If you consent your personal data will then be passed on to the third party company. Your data can only be passed securely on to the company you have opted to receive information from.

Right to Access

As our customer you have a right to request what personal data we hold on you and how we store it.

To make a request please write to Marketing and Communications Manager, Lawrence Batley Theatre, Queen’s Square, Queen Street, Huddersfield, HD1 2SP.

Your request will be completed within 28 days.

Right to be Forgotten

Individuals have the right to request to be forgotten. When this request is made we will remove all personal data from our records permanently.

To make a request please write to Marketing and Communications Manager, Lawrence Batley Theatre, Queen’s Square, Queen Street, Huddersfield, HD1 2SP.

Your request will be completed within 28 days.

 

Cookies

  • The Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the Website. It also allows us to improve the Website.
  • A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
  • We use the following cookies:
  • Strictly necessary cookies. These are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website.
  • Analytical/performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieNamePurposeMore information
_gaGoogle AnalyticsGoogle Analytics software is used to monitor the number of people visiting the website and uses a cookie to collect this information.

 

Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific name, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular.

 

Expiry: 2 years.

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
_gat_UA-xxxxxxx-xGoogle AnalyticsAs above – used to throttle request rate.

 

Expiry: 1 minute.

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
_gidGoogle AnalyticsAs above – used to distinguish users.

 

Expiry: 24 hours.

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
ASP.NET_SessionIdASP Session IDThis cookie name is generally associated with use as a general purpose platform session cookie, used by sites written with Microsoft ASP based technologies. The structure of the cookie name is a common root – ASPSESSIONID, followed by a series of unique letters. It is usually used to maintain an anonymised user session by the server.

 

Expiry: End of session.

https://msdn.microsoft.com/en-us/library/ms972338.aspx
afSROThese essential cookies are used to process your booking and ensure your shopping experience is enhanced. They are cookies expressly for used when purchasing tickets and strictly necessary to render our service.

 

Expiry: End of session.

https://enterprise.seatgeek.com/privacy
cs
inMobile
os
crmAuthSROAs above, these essential cookies are used to process your booking and ensure your shopping experience is enhanced. They are cookies expressly for used when purchasing tickets and strictly necessary to render our service.

 

Expiry: 2 months.

https://enterprise.seatgeek.com/privacy

 

  • This Website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
  • You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you have previously consented to the use of cookies but wish to withdraw your consent, please do this by emailing us at marketing@thelbt.org. However, if you use your browser settings to block all cookies (including “strictly necessary” cookies) you may not be able to access all or parts of the Website.

Third Party Sites

  • Our site may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure you review all terms and conditions of website use and privacy policy of any such third party websites before use and before you submit any personal data to such websites.

How safe is your information?

  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Privacy & Cookies