Privacy policy

Privacy Policy

 

We take your privacy seriously and want you to feel secure when disclosing personal data to us. This policy details information we store on customers and the privacy measures we have in place to protect your data.

 

What data we keep

The Lawrence Batley Theatre stores information on individuals relating to your purchase with us. This includes full name, address, email, telephone number and any further information relating to your purchase with us.

 

Where and how we keep it

We store all customer data on our box office system SRO. This is securely hosted by the provider SeatGeek. We are part of a ticketing consortium with Kirklees Town Halls and Huddersfield Contemporary Music Festival, therefore all customer data is shared between the three organisations.

 

To find out more about Kirklees Town Halls Privacy Policy click here. http://www.kirklees.gov.uk/beta/town-halls/index.aspx

 

To find out more about Huddersfield Contemporary Music Festival Policy please click here. https://hcmf.co.uk/

 

How we process your data

If you have said yes to receiving communications from us we may pass your details to a mailing house or email provider so we can contact you directly. This will always be processed securely and only for the use of contacting you about our news and upcoming shows. If you have not said yes we may contact you with information communications about your visit, for example if a show is cancelled.

 

Preferences You will have been asked if you would like to receive information from us at your time of purchase but you can also change your preferences at any time by logging on to your account online or calling the Box Office on 01484 430528.

 

Third Party Data

When booking with us we may ask you if you would like to hear from a specific company (for example Northern Ballet). If you consent your personal data will then be passed on to the third party company. Your data can only be passed securely on to the company you have opted to receive information from.

 

Right to Access

As our customer you have a right to request what personal data we hold on you and how we store it. To make a request please write to Marketing and Communications Manager, Lawrence Batley Theatre, Queen's Square, Queen Street, Huddersfield, HD1 2SP.

 

Your request will be completed within 28 days.

 

Right to be Forgotten

Individuals have the right to request to be forgotten. When this request is made we will remove all personal data from our records permanently. To make a request please write to Marketing and Communications Manager, Lawrence Batley Theatre, Queen's Square, Queen Street, Huddersfield, HD1 2SP.

 

Your request will be completed within 28 days.

 

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device (ie. computer, laptop, mobile phone) when you visit a website.

 

Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies allow web applications to respond to you as an individual.

 

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

 

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

 

How we use cookies...

We use cookies to ensure that we give you the best experience on our website.

 

Our website does work without cookies, but you will lose some features and functionality if you choose to disable cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

 

We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

 

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

PLEASE NOTE: One part of our website where cookies are essential is through our online ticketing facility. You will not be able to book tickets online if you disable cookies on this part of our site. The cookie that is used in this is auto deleted as soon as you complete your purchase or close your browser.